Rules, guidelines & ToS¶

Every user signing up for and using our services is required to understand, accept, and agree to the latest version of our Terms of Service. If the terms change, you will be prompted to accept the new version before regaining access to our platform.

We reserve the right to slightly update wording and correct mistakes without requiring re-acceptance of the terms.

Current Version: 2025-V7

Updated: 15.09.2025

ChilloutVR Terms of Service / Terms of Usage¶

Introduction¶

The community guidelines apply to any and all services around the platform, including our Discord server, the homepage, the community hub, the game and all other applications using our API and / or services.

To use our services, you must be at least 13 years of age. Accounts created or used by users under the age of 13 will be suspended without any warning.

We consider "Public", "Group Public", "Friends of Group" and "Friends of Friends" to be public instance types. "Group Members Only" instances are considered public if the group join privacy is set to "Everyone can join". All other instance types are considered private instances.

For moderation inquiries or ToS questions, reach out to [email protected].

For general support requests, technical issues, or any other inquiries, reach out to [email protected].

1 - The Platform¶

§1.1 To play ChilloutVR and/or use related services, you must be at least 13 years of age or older.
§1.2 Ban evasion is not permitted. You may appeal your bans using the above-mentioned support contact or - if available - on the community hub. Any ban evasion, regardless of the ban duration or time of account creation, will result in a permanent ban of all accounts involved without appeal.
§1.3 In order to protect the safety, integrity, and functionality of the platform and its users, our moderation and security teams reserve the right to take appropriate action - including account suspension - even in cases where no explicit rule has been violated, but user behavior poses a risk to the community or the platform’s operation.
§1.4 Usage of temporary mail accounts is not permitted. Any account registered under a trashmail/throwaway email or temporary account will be permanently suspended or deleted without any notice.
§1.5 Profile pictures must always be safe for work (not contain explicit or adult-only references or material).

§2.1 You may never expose any other user to any sort of hate speech, harassment or disrespectful behavior, regardless of the form of exposure.
§2.1.1 You may never expose any other user to any sort of discrimination, including but not limited to spiritual beliefs, genders, sexual orientation or any other personally identifying factors.
§2.2 You may never approach another user with the intent to disturb, insult, annoy or upset.
§2.3 You may never organize, run, manage or be involved with hate groups in any way whatsoever.
§2.4 You may never expose any user under the age of 18 or the age of majority (outlined in §2.6) to any sort of adult-only or explicit content, regardless of instance type.
§2.5 Adult-only activities and/or wearing adult-only/explicit clothing is only permitted in private instance types. Please ensure that your avatar has appropriate default options if you wish to use it in public instance types.
§2.6 You may only access adult-only and explicit content within the game if you have reached the age of majority according to your jurisdiction and are at least 18 years old. If you are 18 years old but are not legally allowed to access the content based on your jurisdiction, we would still consider you not permitted to access it.
§2.6.1 You may never gain access to adult-only/explicit parts of the game if you have not met the requirement defined in 2.6. Doing so may result in a permanent suspension with no option to appeal. This also applies to the Steam Mature Content Access DLC.
§2.7 Individuals or groups hosting any adult-only/explicit events are required to verify the age of all parties involved before allowing them to participate. Failure to verify the age of members, or take appropriate action in cases where falsified information has been provided, may lead to the host/group owner and/or the non-verified user being permanently suspended.
§2.8 You may never bypass mature content limitations in any way whatsoever.
§2.9 Uploaded content may never contain any Child Sexual Abuse Material.
§2.10 You may never play any form of adult-only/explicit material on a video player in an instance considered to be public.
§2.11 You may never play disturbing videos, including but not limited to gore and cruelty on a video player.
§2.12 You may never encourage, organize, or participate in actions intended to target, harass, or ostracize another user. This includes, but is not limited to; the creation, distribution, or promotion of so-called "witch hunts", "blacklists", "ban-on-sight lists", or similar efforts to incite hostility or coordinated negative treatment against a user.

3 - Impersonation¶

§3.1 You may never falsely claim to be affiliated with the ChilloutVR team.
§3.1.1 You may never falsely claim to have contributed to ChilloutVR as a platform.
§3.2 You may never falsely claim to be involved with any group or organization you are not affiliated with.
§3.3 You may never falsely claim to be friends with someone you are not affiliated with.
§3.4 You may never falsely claim to be someone you are not. This includes but is not limited to other users, competitors, celebrities, influencers, and any other individuals or groups.
§3.5 All provisions of §3 apply equally to claims made about other users.

4 - Usage of our Products and Services¶

§4.1 You may never abuse any sort of system malfunction, exploit, loophole or bug in any of our products or services.
§4.1.1 All security and integrity concerns must immediately be reported via email.
§4.2 You are not allowed to create, run or use any form of cheat, crack, bot or anything similar for ChilloutVR.
§4.3 You may never send malicious data, including but not limited to viruses or malware, to any of our network infrastructure.
§4.4 Extracting, using and/or publishing any of our code is strictly forbidden and will be considered theft.
§4.4.1 You may never use code obtained by decompiling our products to create derivative work or other products from it without explicit written permission. We do not allow any of our work to be implemented in external third-party products.
§4.4.2 Exceptions are permitted so long as extracted code is necessary for modification and patching of our product, specifically ChilloutVR, that adhere to all terms outlined in section 6 - Modding Our Game.

5 - Creating, Uploading and Publishing Content¶

§5.1 When creating content for our platform - regardless of content type - all rules regarding social interactions (§2.X) also apply.
§5.2 All content you upload to ChilloutVR must apply to one of the following:
Entirely created by you
Licensed to you with the permission of sub-licensing the content
Contain significant changes to the base version of the content (parody, mimic, pastiche).

German and European copyright law applies to all uploaded content, regardless of your location of residence. You may never upload content without explicit permission, ownership, or a license.

§5.3 Any sort of theft, including but not limited to theft of registered intellectual property or content (including "ripping"), is forbidden. This explicitly includes content from any source, including ChilloutVR itself.
§5.4 By uploading content to our platform, you allow us to use, store, and process your files and content. You also give us permission to use your content for marketing purposes (e.g. showing off in trailers, videos, streams).
§5.5 We will communicate with all legal bodies raising copyright claims for any content uploaded to our platform. This includes but is not limited to take-down requests from private organizations, government bodies and law firms on behalf of a proven rights holder, given satisfactory evidence is provided.
§5.6 You may never upload or use any sort of malicious content, including but not limited to intentionally poor-performing content or content intended to "crash" or otherwise break the functionality of the game for yourself or other players.
§5.6.1 If such content pertaining to §5.6 is unknowingly created and uploaded to the platform without ill intent, you must immediately cease usage of the content and report the method of creation and any related information if possible.
§5.7 You may never knowingly omit applicable tags when uploading content to the platform. Content tags are a crucial instrument for our content filtering system. Moderation may issue warnings for mistagging or correct tags on behalf of the users if necessary.
§5.7.1 When updating content and adding features requiring a different tag, you are required to change the content tags accordingly. Content tags must match the underlying content at any time.
§5.8 You may never create, share or publish content with the intent to disturb, annoy or upset.
§5.9 You may never share adult-only/explicit content to (or create such for) users under the appropriate age for adult-only/explicit content to be seen/used as outlined in §2.6 and §2.6.1.
§5.10 You may never modify or replace your nameplate or any of its core features and information with props or avatars, including imitation of the default nameplate with features that are omitted or potentially misconstrued as representing official ranks provided by the ChilloutVR team.
§5.10.1 If your avatar or prop hides your nameplate entirely, you must add the "horror" tag to the corresponding avatar or prop.
§5.10.2 Worlds may use built-in tools for content creation to create custom nameplates so long as they do not imitate official ChilloutVR team ranks
§5.11 All public content thumbnails must properly represent the content. Further updates and revisions to public content that change its appearance should keep the thumbnail up-to-date.
§5.12 Content thumbnail images must always be safe for work (not contain explicit or adult-only references or material) for public avatars.

6 - Modding Our Game¶

§6.1 Mods knowingly degrading the experience for other players as well as those intentionally replacing or removing core features of the base game are not permitted.
§6.2 When overriding parts of the game's code, you must include a disclaimer in the released source code or description of your mod indicating that parts of the modification's code may be/are owned by the ChilloutVR team if applicable.
§6.3 When releasing mods to the public - regardless if released with or without publicly available source code - it is mandatory to state that the modification is not affiliated, approved, or verified by the ChilloutVR team in any way whatsoever.
§6.4 You may never use or create a modification with the purpose of bypassing limitations of worlds, instances, or game modes currently used. This includes, but is not limited to, bypassing game rules like flight and props.
§6.4.1 You may never use or create modifications with the intent or functionality to cheat in game worlds or game modes.
§6.5 By installing a mod loader and/or corresponding modifications or plugins, you acknowledge that the ChilloutVR team is not responsible for any harm or damage caused by the modifications or the mod loader installed by the user.

7 - Account Management¶

§7.1 You may appeal applicable suspensions by sending us an email at the moderation email at the top of the terms, or - if available - by using the appeal functionality in the community hub.
§7.2 In accordance with GDPR regulations, we offer you collected data packages and account deletions. This can be requested in your account settings on the community hub.
§7.3 You may never delete your account to bypass or circumvent a suspension. Suspensions remain active even after the account was deleted and creating a new account is considered ban evasion and as such remains a bannable offense.
§7.4 You may appeal your suspensions. If your appeal is rejected, you can not appeal the same suspension again.
§7.5 All moderation bans are displayed on a user's public profile and are visible to all users logged in.
§7.5.1 Moderation warnings are not publicly visible.
§7.6 The ChilloutVR team does not offer refunds for any purchased product or subscription payments in the case of account deletion or suspension.

8 - Third-party Applications and Sites¶

Third-party applications or sites that use or reference our services are permitted, but are also required to implement the following text somewhere:

For Websites¶

"This website is not run by or affiliated with ChilloutVR or the ChilloutVR team in any way."

For Applications¶

"This application is not created by or affiliated with ChilloutVR or the ChilloutVR team in any way."

For Communities¶

"This community is not created by or affiliated with ChilloutVR or the ChilloutVR team in any way."

For Mods¶

"This modification is unofficial and not supported by ChilloutVR or the ChilloutVR team. Using this modification might cause issues with performance, security or stability of the game."

9 - Commercial Usage¶

§9.1 You may never commercialize your use of the platform by monetizing your content or yourself by offering products, services or selling access to content or events without explicit written permission from ChilloutVR or the ChilloutVR team if you exceed a yearly threshold of €2.500,00 in gross revenue. If your gross revenue exceeds the mentioned threshold, you can request permission by mailing us at the address above.
§9.2 Any sort of corporate usage of the platform requires an enterprise license agreement to be formed. In this case, you must contact us after evaluating the platform but before starting any sort of business operation on it.
§9.3 As a commercial user, you must take care of tax withholding and paying tax in the involved countries on your own behalf. The ChilloutVR team is not responsible for your taxation, but may request evidence of proper taxation as a part of approval.

In order to request permission to use our products and services commercially, email us at the general support mail address provided at the top of the terms.

10 - Closing notes¶

ChilloutVR is developed, managed, and operated by a company based in Germany. As such, we are subject to and operate in accordance with the legal frameworks of the Federal Republic of Germany and the European Union.

In particular, we comply with the following regulations:

We are committed to ensuring that all personal data is handled lawfully, fairly, and transparently. Our systems and processes are designed to protect user privacy in accordance with the GDPR. General Data Protection Regulation

2. Network Enforcement Act (Netzwerkdurchsetzungsgesetz - NetzDG):¶

As a platform that hosts user-generated content, we implement reporting mechanisms and moderation processes in compliance with the NetzDG. We take the prevention and removal of unlawful content seriously and act within the legally defined timeframes. Netzwerkdurchsetzungsgesetz An official English translation is not currently provided by the government. The German version is legally binding.

3. Interstate Treaty on the Protection of Minors in the Media (Jugendmedienschutz-Staatsvertrag - JMStV):¶

We adhere to the JMStV to ensure appropriate youth protection standards on our platform. This includes age rating systems, restricted content controls, and the implementation of protective measures for minors. Jugendmedienschutz-Staatsvertrag An official English translation is not currently provided by the government. The German version is legally binding.

4. German Copyright Law (Urheberrechtsgesetz - UrhG):¶

All content uploaded or created by users is subject to German copyright law. Users are responsible for ensuring that they have the necessary rights to any content they publish. We reserve the right to remove content that violates copyright or intellectual property laws. Urheberrechtsgesetz

5. German Civil Code (Bürgerliches Gesetzbuch - BGB)¶

Our Terms of Service and contractual relationships are governed by German civil law, in particular the sections concerning General Terms and Conditions (AGB). German Civil Code

6. German Criminal Code (Bürgerliches Gesetzbuch - BGB)¶

Our Terms of Service and contractual relationships are governed by German civil law, in particular the sections concerning General Terms and Conditions (AGB). German Criminal Code

Full Legal Reference¶

For full access to all applicable German laws and regulations, please refer to the official legal portal maintained by the Federal Ministry of Justice: Gesetze im Internet - Official Portal of German Law